At a Glance
Bay Beach Amusement Park in Green Bay, WI, turned to FSC’s Field Service Team after a major hydraulic leak shut down their Nebulaz ride. With on-site troubleshooting, same-day diagnosis, and a rush quote for a replacement cylinder completed within two hours, FSC quickly restored confidence and set the stage for a fast return to operation.
The Challenges
Bay Beach faced an unexpected ride shutdown when a major hydraulic leak brought the Nebulaz to a halt. The issue demanded immediate attention to ensure both safety and uptime during the busy park season.
• Ride Out of Service: The Nebulaz ride was inoperable due to a critical hydraulic leak.
• Safety Risk: The failure created immediate safety concerns for park operations.
• Urgent Timeline: Downtime during peak season required a same-day response.
• No Existing Partner: Bay Beach needed a trusted hydraulic service provider to step in fast.
The Solutions
FSC’s Field Service Team responded immediately, providing a fast, on-site solution that restored confidence and kept the customer moving.
• On-Site Expertise: Technicians Jason and Jesse arrived quickly to diagnose the problem firsthand.
• Root Cause Identified: A failed hydraulic cylinder was confirmed as the source of the leak.
• Swift Communication: A detailed quote for a replacement cylinder was delivered within two hours.
• Rush Order Fulfilled: Replacement parts were expedited to minimize downtime and get the ride operational by the next week.
The Benefits
• Rapid Response: On-site assessment completed in under 2 hours, minimizing downtime.
• Expert Troubleshooting: Technicians quickly identified the failure and set on a clear repair path.
• Customer Confidence: Bay Beach praised FSC as “the best hydraulic service crew they’ve ever worked with.”
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The FSC Difference
No Gaps. No Games. No Guesswork.
Your project's success is our mission! At FSC, we engineer solutions that eliminate uncertainty—so you can move forward with confidence. Our team brings deep expertise across mechanical, electrical, pneumatic, and hydraulic systems, working alongside you to design and deliver exactly what your application demands. With access to leading global brands and a no-compromise approach to quality, we’re here to make sure Nothing Can Stop You Now.